Delivery
Deadline and delivery of ordered products
The contractual partners for delivery of shipments are Pošta Slovenije (standard delivery) and GLS (standard delivery and parcel machines). We reserve the right to choose another delivery service if this allows us to fulfill the order more efficiently. Delivery costs are charged to the buyer at the time of purchase.
The buyer covers the postage in Slovenia himself if the purchase amount is lower than 50 €, otherwise, shipping costs are FREE. The shipping cost is 3,90 € (VAT included) and will be displayed upon completion of your order and will be listed on the invoice that you will receive together with the ordered products. Shipping costs are calculated according to the currently valid price list of Pošta Slovenije and GLS.
Final delivery to your address depends on the situation at Pošta Slovenije and GLS.
Pošta Slovenije and GLS offer you fast and reliable delivery. The postman or delivery person will deliver your package to the selected delivery address within 1-3 days. All orders placed on weekdays by 1 p.m. are shipped the same day if paid with a credit card or via Paypal. Orders marked as payment by invoice are shipped as soon as we receive the transfer to the company's bank account. Orders placed during weekends and holidays will be shipped the next business day. In exceptional cases, delivery times may be extended, so please note this in the notes when placing your order if you would like to receive your order as soon as possible.
The retailer enables purchases to all customers from other EU member states under the same conditions as Slovenian customers.
Warning: Delivery of products under these conditions and delivery costs apply only within the Republic of Slovenia.
If you would like to order our products in Slovenia, but want them delivered to an area outside the territory of the Republic of Slovenia, the costs and delivery time are:
Zone 1: 13.00 EUR (VAT included) - Austria, Germany, Luxembourg, Netherlands, Belgium, Italy, Denmark, Hungary, France, Poland, Czech Republic, Slovakia, Lithuania, Monaco and Croatia. Products will be delivered within 2-5 days
Zone 2: 30.00 EUR (VAT included) – Romania, Spain, Sweden, Estonia, Latvia, Finland, Serbia, Portugal, Switzerland, GBR, Ireland, Turkey, Bulgaria, Norway. Products will be delivered within 2-7 days.
Zone 3: 18.00 EUR (VAT included) - Greece, Cyprus. Products will be delivered within 15-20 days.
Zone 4: 19.00 EUR (including VAT) - United Kingdom. Products will be delivered within 15-20 days. The cost of customs duties is paid by the buyer.
Zone 5 (third countries): 25,00€ (VAT included) – Israel, Kazakhstan, Ukraine. Products will be delivered within 15-20 days. Customs costs are paid by the buyer.
The buyer covers the shipping costs in the countries listed above if the purchase amount is less than 150 €, otherwise, shipping costs are FREE.
The products will be delivered in appropriate packaging that will ensure the safety of the product's nature. Please read the instructions carefully before use! Talk to your doctor or pharmacist about the risks and side effects.
Safety data sheets for chemicals, including substances, preparations and biocidal products, are available upon special request from the published contact.
If upon receipt of the shipment it is noticeable that the item or package is physically damaged, missing contents or shows signs of being opened, the buyer must immediately initiate the complaint procedure and notify Galex. d.o.o. Together with the delivery service, we will ensure that the complaint is resolved as soon as possible.