FREQUENTLY ASKED QUESTIONS
Elixiré is a Slovenian brand offering premium products for well-being and a healthy lifestyle. Our products are based on natural ingredients, scientific research and pharmaceutical tradition, with the aim of supporting the body, mind and spirit.
What is Elixiré
Each of our products comes with detailed instructions for use on the packaging or in the accompanying manual. If you have any further questions, you can contact us on our website.
1. pH balance: food supplements are in liquid form and have a pH balance that is best suited to preserving vitamins.
2 . Stability of vitamins and minerals: lecithin are small molecules that, in high concentrations, form spheres called liposomes. Vitamins are trapped within these spheres and are thus protected from external influences. In addition, the products are protected from oxygen by a method of blowing with nitrogen, which displaces the oxygen that accelerates the decomposition or conversion of the vitamins.
3 . Better absorption of vitamins and minerals: the advantage of encapsulation with lecithin (liposomal form) is the better solubility of the vitamins and, above all, better absorption, so that more of the vitamin is absorbed than with the same amount of the vitamin not in liposomal form.
4. Dark packaging: dark packaging further protects the contents from light, so that the vitamin content can be preserved until the end of the shelf life.
5. GMP certified: all products are developed and manufactured under controlled GMP conditions, in accordance with FSSC 22000 certification.
Yes, all our products are manufactured to the highest quality and safety standards, such as ISO 22716, FSSC 22000, FDA and organic certifications. Our formulas are tested and compliant with European standards.
Our products are manufactured in Slovenia, in a pharmaceutical environment that ensures the highest quality and safety.
Yes, we use natural ingredients as much as possible, such as vitamins, minerals, herbs, plant extracts, etc. We pay special attention to the highest quality raw materials, carefully selected and in accordance with the requirements of the European Pharmacopoeia.
Most of our products are suitable for vegans unless otherwise stated. Please check the information on the packaging or on our website.
We recommend that you consult your doctor if you wish to use the products during pregnancy or breastfeeding.
Elixiré is part of Galex, a company with a rich pharmaceutical tradition that combines care, precision and innovation. The company's mission is to create products that improve your quality of life.
Ordering
You can order products via our online shop. Simply select the products you want, add them to your basket and follow the instructions to complete your purchase. The products are also available in some pharmacies.
Packaging and delivery costs are free for purchases over EUR 50.00 and EUR 50.00 or less:
Home delivery: €3.9 incl. VAT
Collection at the Post Office or Petrol: €3.9 incl. VAT
International delivery costs are as follows:
Zone 1: €13.00 (incl. VAT) - Austria, Germany, Luxembourg, the Netherlands, Belgium, Italy, Denmark, Hungary, France, Poland, the Czech Republic, Slovakia, Lithuania, Monaco and Croatia. Products will be delivered within 2-5 days
Zone 2: €30.00 (incl. VAT) - Romania, Spain, Sweden, Estonia, Latvia, Finland, Serbia, Portugal, Switzerland, GBR, Ireland, Greece, Turkey, Bulgaria, Norway. Products will be delivered within 2-7 days.
- Paypal.
- Credit cards (Maestro, Activa Maestro, MasterCard, Visa,
Visa Electron, Diners Club). - Cash on delivery: the buyer pays the purchase price upon delivery.
- Payment by invoice: the buyer receives an invoice by e-mail as soon as possible. The payment deadline is two days from the date on the invoice. After payment of the invoice, the order is dispatched to the delivery address.
Bank details in case of payment by invoice:
NOVA KBM, Ulica Vita Kraigherja 4. 2000 Maribor
TRR: NKBM SI56 0488 1000 2892 865
BIC (SWIFT): KBMASI2X
When filling in the UPN order, please enter SI00 in the reference field first, followed by your order number (e.g. SI00 1230). In the purpose code field, you can select GDSV or OTHR.
Yes, every consumer has the right to notify the seller within 14 days of receipt of the goods that he/she is withdrawing from the contract, without having to give a reason for his/her
decision.
At Elixiré (myelixire.si and myelixire.com), we allow the return or exchange of products in accordance with General Terms and Conditions.
For further questions, please contact us on 02/5213 510, via the contact form on the website or by email at [email protected].
Our team will be happy to help you!
The final delivery to your address depends on the situation at Posta Slovenije and GLS.
Posta Slovenije and GLS offer you fast and reliable delivery. The postman or delivery driver will deliver your package to your chosen delivery address within 1-3 days. If you place your order by 13:00, the products will be dispatched the same day.